Software
We've compiled a list of 91 free and paid alternatives to NICE CXone. The primary competitors include VWO Data360, ZoomInfo SalesOS. In addition to these, users also draw comparisons between NICE CXone and FaceUp Whistleblowing System, ZoomInfo Chat, Asana. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
We've compiled a list of 91 free and paid alternatives to NICE CXone. The primary competitors include VWO Data360, ZoomInfo SalesOS. In addition to these, users also draw comparisons between NICE CXone and FaceUp Whistleblowing System, ZoomInfo Chat, Asana. Also you can look at other similar options here: Call and Contact Center Software, CCI Software (Call Center Infrastructure).
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VWO Data360: advanced data analytics & optimization platform. Harness insights from web analytics, CRM & more. Automated testing using ML/AI to improve digital products provides robust reporting and data visualization for informed decision-making.
79
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
75
FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.
69
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
395
Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.
90
Elevate customer engagement with Sales Cloud - customizable SaaS platform. Unify marketing, lead gen, sales, and analytics seamlessly. Access a plethora of apps via AppExchange. Browser and mobile-friendly, it fosters real-time collaboration through…
89
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
88
Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…
84
Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…
82
BirdEye helps businesses manage customer feedback, online reviews, and social media mentions. It provides tools for reputation management, customer experience, and marketing. BirdEye allows you to monitor and respond to reviews, collect customer fee…
48
NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, and other tools.
NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, and other tools.
Windows
Web-Based
Linux
This platform is designed to help companies optimize and improve their customer interactions to provide a better customer experience.
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Workforce Management
Workflow Management
Voice Customization
VoIP
Social Media Integration
Shift Swapping
Scheduled Recording
Request Assignment
Recruitment Management
Recording
Predictive Dialer
Multiple Scripts
Multi-Language
List Management
For Call Centers
File Transfer
FTC Compliance
FCC Compliance
Employee Coaching Tools
Drag & Drop
Customizable Branding
Categorization/Grouping
Call Scheduling
Call Recording
Automatic Lead Distribution
Auto-Responders
Email Alerts
Customer Experience Management
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Logging
Call Center Management
Automatic Call Distribution
Auto-Dialer
Survey/Poll Management
Customer Surveys
On-Demand Recording
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Skills Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Automated Routing
Virtual Assistant
Customer Service Analytics
Alerts/Escalation
Performance Management
Multi-Channel Communication
Appointment Management
Labor Forecasting
Employee Scheduling
Knowledge Base Management
Event Triggered Actions
SMS Messaging
Real-Time Chat
Inbox Management
Communication Management
Campaign Management
Process/Workflow Automation
Interaction Tracking
AI/Machine Learning
Variable Workforce
Feedback Management
Employee Management
Contractor Management
Surveys & Feedback
Archiving & Retention
Multiple User Accounts
Automated Scheduling
Customizable Templates
Callback Scheduling
Timesheet Management
Real Time Analytics
Quality Management
API
Workflow Configuration
Tagging
Real Time Updates
Customizable Forms
Chat/Messaging
Performance Metrics
Email Management
Customer History
Contact Database
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Multi-Channel Management
Customer Database
Contact Management
Budgeting/Forecasting
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Time Off Management
Live Chat
Employee Database
Call Tagging
Call Routing
Call Transfer
Leaderboards
Call Tracking
CRM
Text to Speech
Customer Journey Mapping
Progressive Dialer
Preview Dialer
Power Dialer
Phone Key Input
Manual Dialer
Blended Call Center
Automatic Outbound Dialer
Speech-to-Text Analysis
VoIP Connection
IVR/Voice Recognition
Call Disposition
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