Software
We've compiled a list of 36 free and paid alternatives to Bpm'online service. The primary competitors include InvGate Service Desk, Web Help Desk. In addition to these, users also draw comparisons between Bpm'online service and Freshservice, Richmond ServiceDesk, Best Support System. Also you can look at other similar options here: Office and Productivity Software.
We've compiled a list of 36 free and paid alternatives to Bpm'online service. The primary competitors include InvGate Service Desk, Web Help Desk. In addition to these, users also draw comparisons between Bpm'online service and Freshservice, Richmond ServiceDesk, Best Support System. Also you can look at other similar options here: Office and Productivity Software.
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
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Best Support System,best by name, best by nature, best by features, it’s is self-hosted support...
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you...
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management...
Helpdesk software that can be used by companies to provide smooth delivery of customer support with...
Bpm'online service is a cloud application with out-of-the-box processes
Bpm'online service is a cloud application with out-of-the-box processes
Web-Based
Bpm'online service incorporates 2 cutting-edge applications, which can be used as separate aplications:
1. Bpm'online customer service - robust application to deliver omnichannel customer service and support.
Features of bpm'online customer service:
360° customer view
Omnichannel communications
Agent workplace
Case management
Knowledge management
Service catalogue
Business process management
Synchronization and integration
System designer
2. Bpm'online ITIL service - innovative software with a comprehensive set of processes designed in compliance with ITIL best practices.
Features of bpm'online ITIL service:
Business process management
Unified customer database
Single point of contact
Service catalogue
Service level management
Configuration management
Incident and request management
Problem management
Knowledge management
Change management
Release management
Synchronization and integration
Customization and administrative tools
Why to choose bpm'online service CRM solutions:
1. Leverage built-in processes - bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
2. Manage omnichannel communications - personalize communications with your clients using bpm’online service. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
3. Engaging interface that users love - work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Customer support
Customer Feedback
CRM
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